IESS Conference

Exploring Service Science

About the Conference

The 13th International Conference on Exploring Service Science (IESS 2.3) will be held on February 15-17, 2023, in Geneva, Switzerland. The conference is organized by the Institute of Informational Service Science of the University of Geneva.

The IESS 2.3 conference will bring together academics and service practitioners in a collegial and stimulating environment. The IESS 2.3 edition has a unique theme, Service Science to ground Sustainable Development Goals (SDGs), which aims to enlighten the potential actions available through Service Science.

Conference topics

  • Open Topics in Service Science

  • Service Design and Innovation

  • Service Business Models

  • Digitalization of Services

Program committee

Jim Spohrer
Cognitive OpenTech, IBM, USA
Diem Ho
United Solutions, LLC, France
Michel Léonard
University of Geneva, Switzerland
Marco de Marco
Uninettuno University, Italy

Monica Drăgoicea
Politehnica University of Bucharest, Romania
Thang Le Dinh
Université du Québec à Trois-Rivières, Canada

Jolita Ralyté
University of Geneva, Switzerland
Luca Carrubbo
University of Salerno, Italy


According to the IESS tradition, IESS 2.3 will cover significant areas of research and education related to service science and service innovation, including new emerging research trends. In the IESS conferences, the digital part of services constitutes the main component of Service Science exploration.

Contributions grounded in multi-disciplinary approaches to enable transdisciplinary services are particularly encouraged. They will explore traditional disciplines, like IT, justice, medicine and health, economy, private and public administration, and engineering, to rebuild some of their foundations for creating transdisciplinary services.

Important dates

October 14, 2022
Deadline for abstracts

October 28, 2022
Feedback about abstract proposals

November 30, 2022
Deadline to submit papers

January 15, 2023
Notification of acceptance

January 22, 2023
Revision deadline for conditionally accepted papers

January 26, 2023
Final notification for conditionally accepted papers

January 30, 2023
Deadline for camera-ready papers

Bonus event: IESS On-going project workshop


The objectives of this highly participative workshop on ongoing projects are:

  • to improve the awareness of the advancement in service science and its applications
  • to inspire practitioners of its success stories, in improving productivity, augmenting human capability and capacity, gaining new insights, accelerating discoveries, advancing state of the art, creating new services, providing stability for growth, assuring agility, efficiency, and sustainability
  • to collaborate and to define the way forward to meet the future challenges


IESS on-going project workshop covers the value propositions on the following actions:

  • Services Melioration: to improve productivity and to augment capacity/capability
  • Services Exploitation: to provide further insights and uncover hidden patterns
  • Services Ideation: to explore and to trigger new ideas
  • Services Education to innovate service curricula and to create new curricula
  • Services Innovation and Research to validate improved system, new utilities, and to advance the state of the art
  • Services Inception for Design and Governance to provide stability for growth, assuring agility, efficiency, sustainability